Return & Refund Policy
At Laceleaf MedSpa, we take great pride in delivering exceptional care and results. Our goal is for every client to leave feeling confident and satisfied with their experience.
Because our treatments and services are personalized and medical in nature, we do not offer refunds for completed services or treatments. If you have any concerns about your service, please let us know immediately so we can address them and ensure your satisfaction.
Service Packages & Series
All sales for service packages, series, or prepaid treatments are final. Refunds are not available for unused or partially used services.
If a medical condition prevents you from completing your remaining sessions, we may offer a partial store credit or refund at our discretion.
Scheduling & Rescheduling
If we are unable to provide your scheduled service or treatment due to unforeseen circumstances, we will gladly reschedule your appointment at a convenient time.
In the rare event we are unable to reschedule, we will issue a full refund for that specific service or treatment.
Retail Products
If a product purchased from Laceleaf MedSpa is found to be defective, we will happily exchange it for the same item or issue store credit.
Cancellations & Deposits
We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling to avoid fees and allow us to accommodate other guests. To ensure smooth scheduling, we require a non-refundable $50 deposit to secure future appointments after two no-shows. This deposit will go toward your service but will be forfeited if you miss your appointment or cancel without proper notice once more. Thank you for respecting our time and policies.
Questions or Concerns
If you have any questions about our refund or cancellation policy, please contact us at admin@laceleafmedspa.com or by phone at 813-705-7277
